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　　一、

　　Alternative phrases

　　We refer to your telex of 12 August and ours of today regarding the supply of black silk.

　　(With reference to…)

　　As you perhaps know, demand for the above has been heavy since last year. We are consequently fully committed at the moment and are unable to make you the offer as requested.

　　(You may know that …)

　　(As a result, we are…)

　　(…we can not make you an offer…)

　　We assure you , however , that we shall contact you as soon as fresh supplies become available. Should your customers require other silks, please let us know.

　　(You can be sure that…)

　　(If your custo9mers…)

　　(…please contact us.)

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　　This letter briefly explain why goods are not available, keeps the enquiry open, and tries to sell other goods which are available.

　　本函简要解释未能供货的原因,承诺一俟有新货源,必即时供给收信人,发信人亦试图促销其他产品.

　　(9)Declining an order

　　Dear Sirs,

　　Thank you for your order no. 488 for tin plate sheets which we received today.

　　We regret that, owing to a shortage of stocks we are unable to fill your order.

　　Moreover, our manufacturers can not undertake to entertain your order for future delivery owing to the uncertain availability of raw materials. We will, however, contact you by telex once supply improves.

　　In the meantime, please feel free to send us your specific enquires for other types of metal sheets. You can be assure of our best attention at all times.

　　Yours faithfully,

　　Margaret Brown

　　Export Manager

　　Declining an order

　　拒绝接受订货

　　Dear Sirs,

　　执事先生,

　　Thank you for your order no. 488 for tin plate sheets which we received today.

　　今天收到贵公司4 5 8 号镀锡薄板的定单.

　　We regret that, owing to a shortage of stocks we are unable to fill your order.

　　因为存货短缺,未能供应贵公司所需货品,特此致歉.

　　Moreover, our manufacturers can not undertake to entertain your order for future delivery owing to the uncertain availability of raw materials. We will, however, contact you by telex once supply improves.

　　此外,制造商尚未确定原料供应是否充足,所以不能接受其他定单.一旦供应情况改善,我们将电传通知贵公司.

　　In the meantime, please feel free to send us your specific enquires for other types of metal sheets. You can be assure of our best attention at all times.

　　若贵公司需要其他金属薄板型号的资料,我们乐意随时效劳.

　　Yours faithfully,

　　Margaret Brown

　　Export Manager

　　出口部经理

　　二、

　　Useful phrases

　　1. We regret that, owing to a shortage of stocks we are unable to fill your order.

　　因为存货短缺,未能供应贵公司所需货品,特此致歉.

　　2. Our manufacturers can not undertake to entertain your order for future delivery owing to the uncertain availability of raw materials. We will, however, contact you by telex once supply improves.

　　制造商尚未确定原料供应是否充足,所以不能接受其他定单.

　　3. You can be assure of our best attention at all times.

　　我们乐意随时效劳.

　　Notes段意解说

　　1. Identify the reference

　　确认有关事项

　　2. Apologize for not being able to accept the order, giving the reason.

　　解释未能供货的原因,加以道歉

　　3. Explain the future position and promise to be in touch later.

　　说明将来的情况,答允保持联络

　　4. Try to obtain orders for other goods.

　　争取其他订单

　　Alternative phrases

　　Thank you for your order no. 488 for tin plate sheets which we received today.

　　We regret that, owing to a shortage of stocks we are unable to fill your order.

　　(Because of shortage…)

　　Moreover, our manufacturers can not undertake to entertain your order for future delivery owing to the uncertain availability of raw materials. We will, however, contact you by telex once supply improves.

　　(…can not promise to accept your…)

　　(…because the supply of raw materials is uncertain…)

　　(…when supply returns to normal.)

　　In the meantime, please feel free to send us your specific enquires for other types of metal sheets. You can be assure of our best attention at all times.

　　(We shall attend to your enquiries promptly

　　Comments评注